Rod Sims of the ACCC details how Valve's policy on refunds is a breach of ACL.
The ACCC will use these various ideas to go after Valve:
- consumers were not entitled to a refund for any games sold by Valve via Steam in any circumstances;
- Valve had excluded, restricted or modified statutory guarantees and/or warranties that goods would be of acceptable quality;
- Valve was not under any obligation to repair, replace or provide a refund for a game where the consumer had not contacted and attempted to resolve the problem with the computer game developer; and
- the statutory consumer guarantees did not apply to games sold by Valve.
According to PC Gamer, the lawsuit will hit the Sydney courts on October 7.