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  • Here is What Australia is Demanding of Valve

    The Australian Competition and Consumer Comission (ACCC) has provided some additional details on what they want from Valve as part of their lawsuit against the development studio.

    • Provide an email address that specifically deals with refunds as per Australian Consumer law.
    • Provide a 1800 number to help consumers address any refund issues.
    • Provide a PO Box address for consumers to deal with refunds.
    • Appoint representatives (the ACCC refer to this person as a contact officer) to reply to consumers regarding refunds.

    If the ACCC's suit against Valve is successful, Valve will have 30 days from the court order to implement the above changes. The ACCC also wants Valve to bring in an independent auditor within 180 days of the order to review its consumer redress policy. This auditor will then have to send a report to the ACCC letting them know of how many people tried to get a refund and provide a number of how many of those people were successful in actually obtaining a refund.
    This article was originally published in forum thread: Here is What Australia is Demanding of Valve started by Shawn Zipay View original post
    Comments 3 Comments
    1. CptainCrunch's Avatar
      CptainCrunch -
      That seems reasonable.

      I thought with it being Australia there was going to be all kinds of crazy demands and changes they want, forcing Valve to just stop selling in that country.
    1. Shawn Zipay's Avatar
      Shawn Zipay -
      Quote Originally Posted by CptainCrunch View Post
      That seems reasonable.

      I thought with it being Australia there was going to be all kinds of crazy demands and changes they want, forcing Valve to just stop selling in that country.
      To be fair to Australia, you didn't hear what the punishment is if Valve doesn't do those things after a court order.
    1. CptainCrunch's Avatar
      CptainCrunch -
      No, I didnt. Im sure it was creative.
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