An Australian government group, the Australian Competition & Consumer Commission (ACCC), says that EB Games has "undertaken to refund consumers after acknowledging they are likely to have misled consumers about their consumer guarantee rights in relation to faults with the online video game Fallout 76."
If that sounds a bit like confusing jargon to you, you aren't alone. In short, it sounds like EB Games was not giving out refunds to customers that requested them following their purchase of Fallout 76. Many consumers had apparently lodged complaints with the ACCC that EB Games were denying them refunds after they experienced a "lot" of issues including, but not limited to, issues with servers and game breaking bugs.
The catch here is that not every person that purchased the game is eligible for a refund.
Only those customers that contacted EB games between November 14, 2018 and October 31, 2019 are eligible for a refund. This is also assuming that they requested a full refund for the game and were denied a refund. Depending on how meticulous of a record keeper you are, proving that you actually called between these dates for that specific reason.
Those who believe they are eligible for a refund from EB Games should contact the company before August 1, 2020. You can contact EB Games via emailing their Customer Service Center at customer.supportAUS@ebgames.com.
Fallout 76 was released back on November 14, 2018. For as horrific as that game's launch was for months after the fact, it has turned into a rather enjoyable title in the here and now. If you were on the fence about the game before, I suggest you try it out now from Steam, or just wait for a sale. if you don't have fun within two hours, just request a refund. I know that my friend and I hop into it every now and then and have a good time. The game is still full of jank, but then again, what Fallout game isn't?
“The Australian Consumer Law provides consumers with the right to ask for their choice of a repair, replacement or refund when they have purchased a product that has a fault which amounts to a major failure,†ACCC Commissioner Sarah Court said.
“Retailers must ensure that they train their staff so they do not misrepresent to consumers their consumer guarantee rights under the Australian Consumer Law, including the right to obtain a refund in certain circumstances.â€
“Retailers must ensure that they train their staff so they do not misrepresent to consumers their consumer guarantee rights under the Australian Consumer Law, including the right to obtain a refund in certain circumstances.â€
