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Before Christmas, there were a few scattered reports about failures and random combustion for the Asus ROG Maximum Z690 Hero motherboards. Following the jolly holiday, more and more reports have started to come out from board owners who have had their hardware literally go up in smoke.
Following a rather quick investigation by Asus, the company has pushed out an announcement, issued a recall, and are offering replacement components to everyone that has bought that particular motherboard.
The issues have been reported through various social media posts and on the official Asus forums. One particular user, maximumrog57, provided some details about their experience that left a "penny sized burn mark" on their board. This person said initially they were unable to get through POST and noticed an error code 53. This code related to an issue with RAM. However, they soon noticed the burnt area of their board just below the area where the POST codes are displayed.
Other users have reported issues with their boards. These issues included hearing audible pops, the smell of burning electronics, and random system shutdowns.
The YouTube channel Actually Hardcore Overclocking looked into the claims from users who have been experiencing issues with the game. They discovered that there is a capacitor on the Z690 Hero that was improperly installed. Asus has confirmed these findings and are recalling all of the boards and offering replacements.
The full statement from Asus can be found below. If you own this motherboard, you should follow their directions as soon as possible.
To our valued ASUS Customers,
ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.
You can identify your part number by referring to the product packaging: Please reference the attached image
We also have a tool on the website that can be used for verification - https://www.asus.com/support/rog-max...-hero-checking
As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we are continuing our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a replacement program.
Thank you so much to everyone for your patience and support while we are working through the replacement program.
If you have any questions or concerns please feel free to contact ASUS customer service.
Contact options
ASUS Support Website - https://www.asus.com/us/support/
ASUS Online Chat - https://icr-am.asus.com/webchat/icr.html...
ASUS MyASUS App - You can use via Windows or Android or iOS
Best regards,
The ASUS Team
ASUS is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.
You can identify your part number by referring to the product packaging: Please reference the attached image
We also have a tool on the website that can be used for verification - https://www.asus.com/support/rog-max...-hero-checking
As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we are continuing our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a replacement program.
Thank you so much to everyone for your patience and support while we are working through the replacement program.
If you have any questions or concerns please feel free to contact ASUS customer service.
Contact options
ASUS Support Website - https://www.asus.com/us/support/
ASUS Online Chat - https://icr-am.asus.com/webchat/icr.html...
ASUS MyASUS App - You can use via Windows or Android or iOS
Best regards,
The ASUS Team
