A bug caused several players to accidentally purchase premium cosmetic items.
Fall Guys - Grandis

Fall Guys recently made a very successful transition from a paid title to a free-to-play game for PlayStation, Xbox, Nintendo, and PC platforms. The jump to F2P didn't come without a few bumps though. The servers struggled to meet the increased player demand in the days following the game's release and more recently a bug popped up that caused some players to unintentionally buy items from the store instead of merely previewing them.

Countless players reported the problem, many of which can be found in this Reddit thread. The issue was that the store "auto purchased" items that players went to preview without any sort of a confirmation step. A video of this issue can be seen below from a different Reddit thread.

Fall Guys developer Mediatonic has a policy that says cosmetic purchases are final and non-refundable. Surely, a bug like this would be an exception to this policy? According to Reddit user ChunkyPeat, Mediatonic support accused them of lying in order to get around the refund policy. Here is the reply ChunkyPeat received from support.

Hi there,

Thanks for your reply.

Please let me correct something from your response.

You have stated that this is a "bugged purchase" and a "known issue". Neither of these things is the case.

The purchase was made by you, not a bug. Whether it was intentional or not, this is still the case.

This is not a "known issue" because it is not an issue. Items cannot be bought automatically by the system, they always require input from the player. Again, whether accidental or not, you made this input and purchased the item.

As per our EULA, which you agreed to, all purchases are final and will not be refunded.

I apologise for any confusion this may have caused, and hope that I have cleared this up for you.

Kind regards,

Fall Guys Player Support
This hard stance from Mediatonic seems to go on for a few days. As fans started to encounter the issue more and more, the media took notice and several articles went up about the issue. Mediatonic finally relented and issued a statement. Here is what they said to PC Gamer.

"What is happening in the game is not intended and we are actively fixing it," a Mediatonic spokesperson said in a statement emailed to PC Gamer. "The customer service response was also not acceptable and we will offer a make good for all affected."
Mediatonic is now making changes to the store to prevent the accidental purchases. Additionally, they will be issuing full refunds to refund requests made on cosmetic purchases made from June 21 until the store changes are implemented. All Fall Guys players will also be granted a free legendary costume, Grandis (pictured above).