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According to a new update for the Xbox One Insider dashboard, Microsoft will soon allow users to perform self-service refunds on games on either the Xbox One or Windows 10. Just like Steam, users can request refunds on games that they have played for two hours or less and only within the first 14 days of purchase.
Users can probably expect to see this go live once the preview period ends and the update is rolled out to all Xbox One owners.
You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.
When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.
To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.
Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.
When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.
To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.
Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.
Users can probably expect to see this go live once the preview period ends and the update is rolled out to all Xbox One owners.