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EA posted this on the EA forums:
We have noticed a sharp increase in soldiers reporting that their stats, awards, and rank are not updating. This is under heavy investigation since, as you know, the ranking system is a central feature of the game.
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*IMPORTANT*
For soldiers who rent/admin a ranked server that is not granting stats or rewards:
If you are sure that you are renting a ranked server and have recieved reports that soldiers are not earning stats and rank on your server, please reply with your server name and IP so that we can investigate these servers more specifically (and hopefully get everything working faster).
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For soldiers whose stats have not updated:
Please try playing on a server that you are absolutely sure has allowed you to earn stats and rewards in the past. Does this make a difference?
Stats earned on ranked servers should not be lost at all, only delayed. If this changes for any reason, I will let you know.
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I appreciate your patience as we work to resolve this issue and I'll provide updates in this main post as I recieve them. Please try not to reply multiple times with similar data as it will make it difficult for me to pull data for the investigation. Instead, post to contribute relevant data or try a number of things and post your total information, so we can get through this as quickly as possible and get your ranks where they should be.
We have noticed a sharp increase in soldiers reporting that their stats, awards, and rank are not updating. This is under heavy investigation since, as you know, the ranking system is a central feature of the game.
------------------
*IMPORTANT*
For soldiers who rent/admin a ranked server that is not granting stats or rewards:
If you are sure that you are renting a ranked server and have recieved reports that soldiers are not earning stats and rank on your server, please reply with your server name and IP so that we can investigate these servers more specifically (and hopefully get everything working faster).
------------------
For soldiers whose stats have not updated:
Please try playing on a server that you are absolutely sure has allowed you to earn stats and rewards in the past. Does this make a difference?
Stats earned on ranked servers should not be lost at all, only delayed. If this changes for any reason, I will let you know.
------------------
I appreciate your patience as we work to resolve this issue and I'll provide updates in this main post as I recieve them. Please try not to reply multiple times with similar data as it will make it difficult for me to pull data for the investigation. Instead, post to contribute relevant data or try a number of things and post your total information, so we can get through this as quickly as possible and get your ranks where they should be.
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