A few threads have popped up on the official Warhammer Online forums over the past few days with a rather unusual issue. It seems as though Mythic's billing system has charged its monthly subscription users multiple times all at once.
Some users are reporting being charged 19 times, others up to 23 times, but the range is all over the place. The only official response thus far by Mythic is that they are "investigating this issue right now." They continue on to state that they are "very sorry for the inconvenience caused by this." They do acknowledge that no foul play by hackers had a role, only that it was a billing error.
Because of these multiple charges, many players have begun to incur the wrath of overdraft fees on top of the subscription charges. One user already has well over $500 in fees and overdraft charges to deal with. Others have had their cards canceled by their banks due to the repeat charges and overdraft penalties. Another user, Potbelly, had this to say about multiple charges made on their child's account.
Be sure to keep an eye on their official discussion topic for the latest news about this billion fiasco.
Some users are reporting being charged 19 times, others up to 23 times, but the range is all over the place. The only official response thus far by Mythic is that they are "investigating this issue right now." They continue on to state that they are "very sorry for the inconvenience caused by this." They do acknowledge that no foul play by hackers had a role, only that it was a billing error.
Because of these multiple charges, many players have begun to incur the wrath of overdraft fees on top of the subscription charges. One user already has well over $500 in fees and overdraft charges to deal with. Others have had their cards canceled by their banks due to the repeat charges and overdraft penalties. Another user, Potbelly, had this to say about multiple charges made on their child's account.
18 times on my kids account. My main account is comped by Mythic because back in Dec 08 they billed me 99 times (read that right). So they comped my account
I figured after 2 years it would be ok to let the kids have an account for their own. Nope, they hit me for 18 times on March 23rd.
Pathetic..
I figured after 2 years it would be ok to let the kids have an account for their own. Nope, they hit me for 18 times on March 23rd.
Pathetic..
Be sure to keep an eye on their official discussion topic for the latest news about this billion fiasco.