The Korean Fair Trade Commission raided Blizzard's Seoul office in order to gather evidence to see if Blizzard violated the nation's law. There are allegations going around that Blizzard was refusing to refund players who purchased Diablo III and were trying to return the game.
Blizzard's policy states that they do not allow for refunds on titles that are already "in-use". Problem is, South Korean law provides a guarantee on a refund of any product within seven days of purchase if the problem is not caused by the consumer. Given how many errors there have been in on the server side of things, it probably stands to reason that many of those problems are not being caused by the consumer.
South Korea stands at about 10% of the total sales of Diablo III. That's no small chunk of change there considering over 3.5 million copies of the game were sold on the first day alone throughout the world.
Blizzard announced last week that they were going to set up more servers in the Asian market in order to meet demand. However, the investigation is still ongoing.
(via)
Blizzard's policy states that they do not allow for refunds on titles that are already "in-use". Problem is, South Korean law provides a guarantee on a refund of any product within seven days of purchase if the problem is not caused by the consumer. Given how many errors there have been in on the server side of things, it probably stands to reason that many of those problems are not being caused by the consumer.
South Korea stands at about 10% of the total sales of Diablo III. That's no small chunk of change there considering over 3.5 million copies of the game were sold on the first day alone throughout the world.
Blizzard announced last week that they were going to set up more servers in the Asian market in order to meet demand. However, the investigation is still ongoing.
(via)