A multipage thread on the Xbox forums shows that this issue is rather widespread.
Microsoft is issuing refunds to customers if they call their Xbox support line and talk to the support staff via phone.
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Those who are just now picking up Max Payne 2 through the Xbox Live section on their Xbox 360 may run into some issues. It seems as though many users are reporting that their downloads, regardless of what region they're from, stalls at 99%.
A multipage thread on the Xbox forums shows that this issue is rather widespread.
Microsoft is issuing refunds to customers if they call their Xbox support line and talk to the support staff via phone.