IGN Calls Upset Mass Effect 3 Gamers "Entitled"; Forbes Says This is Wrong

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  • Shawn Zipay
    Managing Communities 24/7
    • Apr 2003
    • 69279

    #1

    IGN Calls Upset Mass Effect 3 Gamers "Entitled"; Forbes Says This is Wrong

    IGN's Colin Moriarty put up a video that talks about the "mass hysteria" from the Mass Effect 3 fan base, calling those demanding a change to be "entitled" gamers. Apparently, it's wrong to not want a horrible, deus ex machina ending to a series that has spanned three games and one grand arching storyline.

    Moriarty also brings up the point that gamers shouldn't feel so entitled to a worthwhile experience given how gamers are so much cheaper now than they used to be. Ignoring the fact that games are on average $60 (USD) a pop, it also needs to be stated that games are also much shorter now, a point that Forbes brings up in their article calling IGN out on their video.

    But the notion that angry or disappointed fans are displaying a sense of “entitlement” is deeply misguided, and perhaps unique to the gaming industry – a myth perpetuated by the industry and, apparently, by many journalists who cover the industry. Consumers who purchase your goods or services are not acting like they’re “entitled” to something that they have no right to. This implies that they did nothing to deserve their frustration and have no right to complain. It’s a term that in this usage is interchangeable with “spoiled.”

    It’s also completely wrong-headed.

    Colin says that there’s a “proper” way to complain, but he never really says what that is beyond not buying games or DLC that you don’t like. That’s fine advice, as far as it goes, but I’m not sure why it’s “proper” whereas asking for a new ending is the act of a bunch of selfish children stomping their feet.

    What Colin is really saying is that gamers have no investment in the games they play and love (or hate.) It’s the same attitude you hear in politics when someone says “If you don’t love America, why don’t you go somewhere else?”

    But gamers really do have investment in their games – often more than in television, a medium where you hear plenty of discontent from fans (yet no television reviewers, to my knowledge, calling the fans “entitled.”) Gamers are often involved in modding games after release, often with the blessing of the developers. New texture packs, characters, or maps are common in games like Skyrim or Valve’s catalogue.

    The relationship between gamer and developer, and across the entire community, is a social and participatory relationship. Gamers may not work on the actual development of a title like Mass Effect 3, but they’ve invested their time and money and support into that franchise and there is no one “proper” way to complain about the ending. Nor are angry fans merely “entitled” or “spoiled” simply for angrily voicing their concerns or asking for a new ending.


    I couldn't agree more. It's interesting how some sites are really supporting the decisions some developers and publishers make with their games, particularly IGN. IGN's own Jessica Chobot had a somewhat significant role in Mass Effect 3. IGN's review page for Mass Effect 3 was plastered with Mass Effect 3 advertisements in the space surrounding the article itself. IGN, in the days leading up to the release of the game had Mass Effect 3 page ads that surrounded most of the content on the site.

    Perhaps there is some level of bias there. Perhaps not. It's not my call to say one way or the other and have it pass as fact. That is up to the readers and the community to decide.
  • SgtMattBaker
    Member
    • Aug 2007
    • 1719

    #2
    I'm going to copy paste a really reasonable comment from the comments.
    Colin talks about entitlement as if consumers demands are unreasonable.Utterly absurd. Walking into a bank and getting screwed over by lousy service and complaining about it, IS NOT AN ENTITLEMENT COMPLEX. If I paid $60 for a premium product, that turned out to have a major flaw, and was then told "sorry no refunds" I'd be livid, and would never buy from them again.Bioware has one chance to re-earn my business; fix the ending of ME3 via DLC. Not difficult, not tough. But when your customer base makes demands, its a good business model to listen. If they don't, I suspect me and thousands of others will not do any more business with Bioware.The difference is, as a PC gamer, there are no refunds for me. For me, that purhcase is binding, its why I trust sites like IGN and Gamespy, who have insider access to the development process to keep me informed; its why I rely on News channels for information about the political process. I cannot make blind decisions, nor do I want to.And its rich for you to talk about "Not handing out petitions or other stupid crap like that" Colin, when you work for a game company whose sole purpose is unbiased reporting and fair coverage.... not ONCE in the review did you make any mention of the ending being contentious to the fan base, which you well know is rabid about continuity. I could draw connections between IGN's advertising, the presence of ME3 advertising and that 9.5 rating, but frankly, thats a dead horse, that only deserves mention if for no other reason than to remind people about the need for game sites such as IGN to be profitable to be sustained; you've made that perfectly clear that game companies need to turn a profit. And I agree; gaming is not altruistic. But part of turning a profit is NOT doing so in a off handed way.When you create a story driven trilogy, you are taking on the responsibility of handling story properly. I know that sounds like a tall order, but its as simple as not creating a throw-away ending that has NO correlation to the story as a whole. I haven't seen that much Deus Ex in an ending since the 3rd Matrix film.If an author wrote a 6 book series and in the 7th and final book, everything that had been established in terms of choices made and canon, was thrown out the window at the last minute by some BS explanation, the readers would go absolutely mental. Don't act so surprised Colin; these games cost more than books, and in many ways can be more involving; especially when the entirety of the ME series was based upon one simple concept: YOUR CHOICES MATTER. I don't hear ANYONE complaining (en masse) about the direction that the Halo series took, or that the Uncharted or Gears of War series took; they are linear narratives. The choices in those games are limited to what guns you want to take. Literally, from day one, we were told that the narrative we construct would change how the game ebbs, flows, and ends.Except at the very end, when literally EVERYTHING that the game has been building to, it doesnt matter. Its just a numbers game; and not one of those choices are impacted by anything you had done prior to that. You coulda killed everyone or saved everyone. NONE of that had any bearing on the ending. Which if we took at its value, is a lie. Telling us one thing and doing another, is a lie. No one likes being lied to, least of all a group of people who are paying a company to keep telling us a story that we enjoy. It has nothing to do with the fact that the ending "was bad." Its that it made no sense. That it had NOTHING to do with choices. That it seemed like it was made up on the spot cause the writing staff called in sick, or because the writers from Lost stopped by for the last day of editorial work (haw-haw).And thats why the fan base is mad. Time to come down off the ivory tower Colin. The rest of gamers who invest their time into 1 game at a time want to explain that not all of us play games for a living; for what little time we put into gaming, we expect that the time we allow for it, to be that of excellence, not mediocrity. The ME series is an absolutely milestone; an achievement of story telling that is unparalleled. But even you have to admit, that the final 10 minutes of the trilogy, has thrown a lot of that quality into serious question. Do you truly believe that the Lord of the Rings or even the original Star Wars trilogies would be so highly regarded, if in the last 10 minutes, established fiction was utterly disregarded for an "easy" ending?/end-rant.PS my apologies for grammatical mistakes. Auto-correct is piontles.
    I couldn't agree more, guess our only hope is the planned DLC...

    Comment

    • Eagle101
      Master of Gaming
      • Jun 2007
      • 1198

      #3
      I couldnt agree more with what you copy pasted! a planned DLC which IMHO should be free otherwise its TPB for me :)

      Comment

      • MrChris_CJ
        Mudkips
        • Jul 2005
        • 2610

        #4
        yeh the endings were awful for numerous reasons, I would have been fine with some elements if others were expanded, or if the endings didn't feel so rubbish and cheap but yeh I hope something is done about it via DLC or an expansion or something

        Comment

        • Eagle101
          Master of Gaming
          • Jun 2007
          • 1198

          #5
          Chris check out this link buddy it has a great ending with all romance options, honestly after reading it i finally could sleep with my eyes closed.http://social.bioware.com/forum/Mass...51-1.htmlsorry for trolling the forums with this, i beleive it should eb a sticky for a while for people to read after completing the game i beleive it will give us gamers some peace at heart.

          Comment

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