Re: Ea Explains Unlock
Finally, they answered your question and mine for about two weeks and a few times trying:)
Originally posted by cerberus
Just in case you were thinking my conversation was a fake, i posted the whole thing here. It took me 3 days worth of emailing with the stupid EA Support system they have for him to finaly come up with that answer. Here are all the previous emails we had, starting with the first:
Customer:
Hello,
I logged into BF2 yesterday, and when i did so, i got 2 unlocks for what i thought was no reason. Naturally i unlocked 2 kits, but today i was reading on totalbf2.com forums, and they said that that was a glitch for Gamespy or something like that, and that those 2 unlocks are supposed to be for the BF2: Euro. Well because nobody knew or was told, I and i am sure a lot of other people went ahead and unlocked them, but we are now worried that when we get EURO we will not have new unlocks from the booster pack available to us like everyone else will. Please do something and respond back. Thank you
Garrett
Response (Leo V.)
Hi Garrett,
Thanks for writing us at EA Technical Support. I understand that your concern about some unlocks that has been unlocked in your account.
Normally, these unlocks don’t cause conflicts with the game because they do not contain harmful components; they are just rewards and other items that you acquire for the game. However, if you ever encounter issues within the game after utilizing the unlocks that you acquired, please write us back and provide the information below.
• Username
• Email address registered with the game
• Brief description of the issue
Should you require further assistance with this game or other Electronic Arts games in the future, please visit our website and review our extensive Self Help knowledgebase at (http:support.ea.com).
Leo
EA Technical Support
Customer
Nononono, you didnt get the question right. I unlocked these 2 kits, and now i am worried that when BF2 Euro expansion comes out, i won't get the 2 free unlocks. Here is a link of what i am talking about. http://www.totalbf2.com/forums/showt...t=free+unlocks read the first post.
Response (GM Milo)
Hello,
Direct Communiqué from Head Quarters
Operation Code Name: Euro Force
02.05.2006
Command has identified that some soldiers out there have been seeing a blank unlock screen and are worried that since they chose an unlock, but cannot see the unlock that something is wrong. Well soldier there’s nothing to worry about; your firepower will be waiting! Read on for further information which is vital to your combat effectiveness.
Short explanation:
At some point in the next couple of weeks, you will see an empty in-game window pop-up, just like you received an award. This is just GameSpy detecting now that when the patch comes out you will get another weapon unlock. You should only ever see it once or twice, depending on how high your rank and how many unlocks you’ll have coming. Once the patch is out, your weapon unlock will be available in the BFHQ tab and you can make your choice.
Long Explanation:
The next patch is going to give many players another weapon unlock at their current rank. In order to get the best testing results we are having GameSpy configure up the weapon unlocks now on their end. This allows us to test them in a true environment, which is rather effective. The side effect of this is that when this is first in place you are likely to see an empty placeholder message. It will look just like you received an award and will appear once for each unlock you’ve earned. This message would be telling you that you have received another weapon unlock, but we haven't patched the weapons in yet. So you will see this placeholder message which is harmless. When the patch is in place though, the stats system will think you already got your notification in-game. So you will want to hit the BFHQ tab and unlock your free weapon.
Command hopes that this testing will improve the way our soldiers get their weapons, and we can make sure that supply chains are in place to get you that fire power quickly. So as a reminder, don’t worry about those unlocks, they will be there when the next patch is released.
EA Rep Milo
Electronic Arts
Customer
Well i didnt choose the blank unlock. There was a blank one to choose, but there was also 3 other ones that i didnt have unlocked yet, so i unlocked 2 of them. I can use them in game, there not blank. Will i be screwed when the EURO Forces comes out? I want my 2 unlocks back.
Response (GM Milo)
Hello Special Forces Commando!
Thank you for contacting EA Game Support.
Unfortunately, we are not able to reset kit unlocks. It is the nature of expansion packs and patches to introduce new content or features and we all wish we could “go back” and make decisions over again based on this new content. However, if we did that the things we worked so hard to achieve wouldn’t mean as much. So I’m afraid that once a kit has been unlocked it cannot be "undone". Pick your un-locks wisely and remember there is always the next rank!
Please let me know if you have any more questions or troubles.
(BF2:SF Official Website)
Thank you
EA Rep Milo
Electronic Arts
Player Relations
Customer
I DO NOT THINK YOU GET IT. I was not supposed to get the unlocks, those are the unlocks you guys or gamespy screwed up on, that should not make it so i do not get to the choose unlocks from the new game because of this. I did not rank up or anything, i simply logged in, had 2 unlocks for no reason, and i choose two. I can use them in game, there not invisible. Now i am reading places that are saying those unlocks were supposed to be for euro forces, and because they came out early im not going to be able to select from the new guns.
Response (GM Milo)
Hello,
Thank you for your response back to us here at Battlefield 2 Online Support. I'm sorry I have misinformed you on the weapon unlock situation. The weapon unlocks will be available again when Euro Force is released. The weapon unlocks you have seen will delete themselves regardless of what you pick. They will be accessible when you play the first time logged in but when you login again you will notice they have disappeared. When the Euro Forces comes out you will receive the same two unlocks again to choose the new guns. I'm sorry again please disregard my last response. Final note is that you will get your weapon unlocks again when the next patch is out for the booster packs. If you have any other questions or concerns please feel free to email us back.
Thank you for playing Battlefield 2.
Take Care
EA Rep Milo
Electronic Arts
Cerberus
Customer:
Hello,
I logged into BF2 yesterday, and when i did so, i got 2 unlocks for what i thought was no reason. Naturally i unlocked 2 kits, but today i was reading on totalbf2.com forums, and they said that that was a glitch for Gamespy or something like that, and that those 2 unlocks are supposed to be for the BF2: Euro. Well because nobody knew or was told, I and i am sure a lot of other people went ahead and unlocked them, but we are now worried that when we get EURO we will not have new unlocks from the booster pack available to us like everyone else will. Please do something and respond back. Thank you
Garrett
Response (Leo V.)
Hi Garrett,
Thanks for writing us at EA Technical Support. I understand that your concern about some unlocks that has been unlocked in your account.
Normally, these unlocks don’t cause conflicts with the game because they do not contain harmful components; they are just rewards and other items that you acquire for the game. However, if you ever encounter issues within the game after utilizing the unlocks that you acquired, please write us back and provide the information below.
• Username
• Email address registered with the game
• Brief description of the issue
Should you require further assistance with this game or other Electronic Arts games in the future, please visit our website and review our extensive Self Help knowledgebase at (http:support.ea.com).
Leo
EA Technical Support
Customer
Nononono, you didnt get the question right. I unlocked these 2 kits, and now i am worried that when BF2 Euro expansion comes out, i won't get the 2 free unlocks. Here is a link of what i am talking about. http://www.totalbf2.com/forums/showt...t=free+unlocks read the first post.
Response (GM Milo)
Hello,
Direct Communiqué from Head Quarters
Operation Code Name: Euro Force
02.05.2006
Command has identified that some soldiers out there have been seeing a blank unlock screen and are worried that since they chose an unlock, but cannot see the unlock that something is wrong. Well soldier there’s nothing to worry about; your firepower will be waiting! Read on for further information which is vital to your combat effectiveness.
Short explanation:
At some point in the next couple of weeks, you will see an empty in-game window pop-up, just like you received an award. This is just GameSpy detecting now that when the patch comes out you will get another weapon unlock. You should only ever see it once or twice, depending on how high your rank and how many unlocks you’ll have coming. Once the patch is out, your weapon unlock will be available in the BFHQ tab and you can make your choice.
Long Explanation:
The next patch is going to give many players another weapon unlock at their current rank. In order to get the best testing results we are having GameSpy configure up the weapon unlocks now on their end. This allows us to test them in a true environment, which is rather effective. The side effect of this is that when this is first in place you are likely to see an empty placeholder message. It will look just like you received an award and will appear once for each unlock you’ve earned. This message would be telling you that you have received another weapon unlock, but we haven't patched the weapons in yet. So you will see this placeholder message which is harmless. When the patch is in place though, the stats system will think you already got your notification in-game. So you will want to hit the BFHQ tab and unlock your free weapon.
Command hopes that this testing will improve the way our soldiers get their weapons, and we can make sure that supply chains are in place to get you that fire power quickly. So as a reminder, don’t worry about those unlocks, they will be there when the next patch is released.
EA Rep Milo
Electronic Arts
Customer
Well i didnt choose the blank unlock. There was a blank one to choose, but there was also 3 other ones that i didnt have unlocked yet, so i unlocked 2 of them. I can use them in game, there not blank. Will i be screwed when the EURO Forces comes out? I want my 2 unlocks back.
Response (GM Milo)
Hello Special Forces Commando!
Thank you for contacting EA Game Support.
Unfortunately, we are not able to reset kit unlocks. It is the nature of expansion packs and patches to introduce new content or features and we all wish we could “go back” and make decisions over again based on this new content. However, if we did that the things we worked so hard to achieve wouldn’t mean as much. So I’m afraid that once a kit has been unlocked it cannot be "undone". Pick your un-locks wisely and remember there is always the next rank!
Please let me know if you have any more questions or troubles.
(BF2:SF Official Website)
Thank you
EA Rep Milo
Electronic Arts
Player Relations
Customer
I DO NOT THINK YOU GET IT. I was not supposed to get the unlocks, those are the unlocks you guys or gamespy screwed up on, that should not make it so i do not get to the choose unlocks from the new game because of this. I did not rank up or anything, i simply logged in, had 2 unlocks for no reason, and i choose two. I can use them in game, there not invisible. Now i am reading places that are saying those unlocks were supposed to be for euro forces, and because they came out early im not going to be able to select from the new guns.
Response (GM Milo)
Hello,
Thank you for your response back to us here at Battlefield 2 Online Support. I'm sorry I have misinformed you on the weapon unlock situation. The weapon unlocks will be available again when Euro Force is released. The weapon unlocks you have seen will delete themselves regardless of what you pick. They will be accessible when you play the first time logged in but when you login again you will notice they have disappeared. When the Euro Forces comes out you will receive the same two unlocks again to choose the new guns. I'm sorry again please disregard my last response. Final note is that you will get your weapon unlocks again when the next patch is out for the booster packs. If you have any other questions or concerns please feel free to email us back.
Thank you for playing Battlefield 2.
Take Care
EA Rep Milo
Electronic Arts
Cerberus
Comment