Help Me w/ Saving Profile

[Anarchy92]

Well at least i know im not the only one with this problem. BTW, i tryed those clean up programs with no success, but maybe it'll work for you. You should try it if you havent already

[BIGkingDONG]

Well at least i know im not the only one with this problem. BTW, i tryed those clean up programs with no success, but maybe it'll work for you. You should try it if you havent already

ive trytd one but not worked goin to try a diffrent one b4 the drederd reinstal of my op system

[Anarchy92]

Have you tried emailing activision?? I'm going to when i find the time. I hope they can help because an OS reinstall doesn't sound like fun.

[BIGkingDONG]

Have you tried emailing activision?? I'm going to when i find the time. I hope they can help because an OS reinstall doesn't sound like fun.

its not fun .i hate doing it .did it 3 times on XP never on Vista so not lookin 4would to it.
was goin to do it this wk end but i havnt got time .
next wk end i think so hope u message ACTIVISION soon .

tahnks

mike:salute:

[Anarchy92]

I'll make sure i message them by next weekend, I'll post up if they give me a solution.

[Anarchy92]

I emailed Activision yesterday and got a replay today. They said to first make sure u have the most up-to-date drivers. Then try a clean boot. He said if that didn't work(which it didn't for me), to run a diagnostic test on my PC and send him the results so he could find the error, I'm expecting a reply tomorrow. Here's the email i received:

Hello from Activision!

We enjoy hearing from our customers.

This might be network lag, or something on your computer.

Make sure you have the latest video card drivers from the manufacturers websites.

For ATI Radeon;

http://www.ati.com/

For Nvidia GeForce;

http://www.nvidia.com/content/drivers/drivers.asp

Restart Your Computer by Using a Clean Boot Procedure:

When you start Windows, typically there are a number of programs that start automatically and run in the background that may interfere with the game. These programs may include antivirus and system utility programs. When you perform a clean boot, you prevent these programs from starting automatically. You must be logged on as an administrator or a member of the Administrators group to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

To restart your computer by using a clean boot procedure, follow these steps when you are using Windows.

Note: You may experience a temporary loss of some services functionality when you follow these steps. Restoring the settings restores the functionality, but may result in the return of the original error message or behavior.


1. Click Start, and then click Run. (vista users: hold the windows key then press "R")
2. In the Open box, type msconfig, and then click OK.
3. On the General tab, click Selective Startup.
4. Under Selective Startup, click to clear the following check boxes:
Process SYSTEM.INI File
Process WIN.INI File
Load Startup Items

5. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK, and then click Restart. Your computer will now reboot and restart cleanly booted.

(Note: Clean booting entails preventing ALL non-essential programs/services from booting with Windows. To be clear, ALL means ALL, and NOT "All except for my anti-virus, firewall, instant messaging, and cd-emulation programs", which many people seem to interpret it to mean. When clean booting, do NOT make any exceptions for any program. The purpose of clean booting is to ensure that these exact type of programs are not running. Making exceptions for these types of programs defeats the entire point of the clean boot.)

Launch and play the game immediately after cleanly booting your system and report back the results. Do NOT start any other programs prior to launching the game.


Send an updated dxdiag file with your next reply, one that reflects your computer its cleanly booted state, if you continue to experience problems with the game. Generate this dxdiag file IMMEDIATELY after clean booting, so that this new dxdiag file reflects a page file size of your cleanly booted system. Do not start any other applications before launching dxdiag and generating this new dxdiag file.

If that does not work I will need a diagnostic report from your computer to find the error. Send us one by doing the following:

1) Click on the Start button > Run. (vista users: hold the windows key then press "R")
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 10 if you are already logged in to your Activision account

6) Login to your account at http://activision.custhelp.com. (your default username is your email address, your password will be blank unless you have set one up independently)
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Question.

10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag.