Scan is my local 'store' and their no BS, support and returns service really shines when compared to the likes of PCWorld & Co.
Scan computers in Bolton (NW UK)are a performance PC specialist (for those who don't know) and give advice in all areas of building your own and futureproofing your PC. I used them predominantly because of the location at first, but now, as my needs have grown from buying obvious essentials like mice and keyboards to maintaining and updating an overclocked and watercooled PC.
In the time i've shopped there (about 4 years) i've had to return a few items, through general wear or crappy build quality or faulty units. (though this has only happened a couple of times) As long as you gave them the adress details when you bought it (which i think is required) then even if it's 2 years later and you don't have the receipt, a 5 minute phone call will get you a returns code and you can return/post the item.
The only thing i can fault about it is the queuing. Sometimes when you just want to nip in, you can spend half an hour waiting in line, and shuffling past display cabinets stuffed with the lates memory and chips isn't good for the wallet!
All the waiting can be solved by ordering on the internet and then picking up the stuff. I went in on the first day open after new year, (they shut for 2 weeks!!)and the queue went outside the shop and round the corner! Iwas in there 5 minutes!:p
As for Logitech
I bought an MX1000 as soon as they came out (from that pcworld place, damn impulse buying) lost the receipt, and last week it went kapput, wouldn't charge past the red light, and then just ran out) rang Logitech on a UK number and ended up talking to someone in Switzerland, gave the serial number and my adress and today i got a brand new mx1000 boxed (even though it was only the mouse unit that was busted) with instrucions to cut the usb at the comp end on the old unit post it back!
To Scan and Logitech then, 5 smily faces!
Scan computers in Bolton (NW UK)are a performance PC specialist (for those who don't know) and give advice in all areas of building your own and futureproofing your PC. I used them predominantly because of the location at first, but now, as my needs have grown from buying obvious essentials like mice and keyboards to maintaining and updating an overclocked and watercooled PC.
In the time i've shopped there (about 4 years) i've had to return a few items, through general wear or crappy build quality or faulty units. (though this has only happened a couple of times) As long as you gave them the adress details when you bought it (which i think is required) then even if it's 2 years later and you don't have the receipt, a 5 minute phone call will get you a returns code and you can return/post the item.
The only thing i can fault about it is the queuing. Sometimes when you just want to nip in, you can spend half an hour waiting in line, and shuffling past display cabinets stuffed with the lates memory and chips isn't good for the wallet!
All the waiting can be solved by ordering on the internet and then picking up the stuff. I went in on the first day open after new year, (they shut for 2 weeks!!)and the queue went outside the shop and round the corner! Iwas in there 5 minutes!:p
As for Logitech
I bought an MX1000 as soon as they came out (from that pcworld place, damn impulse buying) lost the receipt, and last week it went kapput, wouldn't charge past the red light, and then just ran out) rang Logitech on a UK number and ended up talking to someone in Switzerland, gave the serial number and my adress and today i got a brand new mx1000 boxed (even though it was only the mouse unit that was busted) with instrucions to cut the usb at the comp end on the old unit post it back!To Scan and Logitech then, 5 smily faces!
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