asus RMA offers upgrade ???? really??

[=98=]

Re: asus RMA offers upgrade ???? really??

Yea, i eventually sent them a physical letter threatening small claims caught if they didn't stump up.

Sure enough they did :p

Also did the same with XFX RMA department. They got in contact soon after though and sent me freebies lol.

[theminx]

Re: asus RMA offers upgrade ???? really??

yes and for anyone who reads this ...this is the template to use since most of us bought it off the net..

this covers our butt...

http://www.consumerdirect.gov.uk/after_you_buy/making-complaint/template-letters/dsr_letter/

Consumer Protection (Distance Selling) Regulations 2000 – Goods

Use the following template to write a letter informing the trader of your wish to return the goods and receive a refund.

When you buy goods or make a contract for certain services by distance means, e.g. over the internet, by telephone, by mail order, etc., your contract is governed by the Consumer Protection (Distance Selling) Regulations 2000.

The Regulations generally give you the right to change your mind and claim a full refund (including postage) up to the point where you receive the goods. After you receive the goods you have 7 working days (beginning the day after you receive the goods) to inspect the goods and, if they are not suitable, return the goods for a full refund.

Certain goods maybe excluded from this legislation please contact Consumer Direct for further clarification: 08454 04 05 06

You must take care of the goods whilst they are in your possession, and either return them or make them available for collection by the seller. The seller may charge you the cost of collecting the goods, or you may have to pay the return postage if this is stated in the terms and conditions. If you cancel the order or return the goods within the time limit, the trader must refund your money in full, without a restocking fee, within 30 days of your cancellation.

If you wish to cancel, you should contact the trader immediately by telephone or email, and follow this up in writing (get proof of postage / or send recorded delivery, keeping a copy for your records), sending the letter within the time limit.

funny i was just told i would be contacted by rma dept again when i spoke with someone and they now have full knowledge of the model change they wana offer me ..

finally i recieved information and they are offering me the DK card..

[=98=]

Re: asus RMA offers upgrade ???? really??

If you even mention Consumer Direct or Small Claims Court they usually spring to life :p