Crash to desktop - where is the error?

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  • DELTA_Dorff
    #1

    Crash to desktop - where is the error?

    The game seems to run great, full graphics, but at least once every half an hour, the game locks, then goes to desktop. The in game sound skips about 8 times before the game shuts down. I've uninstalled and reinstalled drivers for the graphics card, sound card and xp updates. I try to make sure nothing is running during playing that doesn't need to be. Antivirus and firewall are off. I can't find an error anywhere, even the event viewer logs. Even the DXDIAG finds no problems whatsoever.

    My EasyInfo file....

    EasyInfo 2 © 2004 Electronic Arts Inc. All Rights Reserved.
    Welcome!

    Welcome to Electronic Arts System Information Utility, Easy
    Info. This tool can be used by yourself and our technical
    support representatives to help find a solution to any
    technical issues you may be experiencing with your game.
    Please make sure that your system meets minimum requirements
    and that you have the most updated drivers for both your video
    and sound devices.


    System Overview / Comparison
    Your SystemResultsGame Requirements
    Operating SystemMicrosoft Windows XP Professional
    Service Pack 2 (Build 2600)PassWindows XP
    System Memory1023.7Pass512.0
    Processor Speed3192.4Pass1700 Mhz (1.7 GHz)
    DirectX Version9.0cPass9.0c
    Display DeviceRADEON X800 PROUnknown Compatibility
    Display Memory256.0Pass128.0
    Display Driver6.14.10.6575Unknown Compatibility
    Sound DeviceSB Live! Audio [B800]Pass
    Sound Driver5.12.01.0252-1.31.0120Unknown Compatibility

    Operating System Information
    Microsoft Windows XP Professional Service Pack 2 (Build
    2600)
    Internet Explorer Information
    Version 6.00.2900.2180

    System Device Information
    Processor
    Intel Intel(R) Pentium(R) 4 CPU 3.20GHz 3192.4 Mhz
    Memory
    System Total 1023.7
    Virtual Total 2047.9
    Pagefile Total 2437.4

    Snapshot
    System Available 650.8
    Virtual Available 2002.0
    Pagefile Available 2107.3
    Monitor Information
    Monitor Name Plug and Play Monitor
    Refresh Rate 60 Hz
    Monitor Information
    Monitor Name Default Monitor
    Refresh Rate 0 Hz
    Network Card Information
    Name Intel(R) PRO/1000 CT Network Connection - Packet
    Scheduler Miniport
    IP Address 192.168.1.100
    Subnet Mask 255.255.255.0
    Gateway 192.168.1.1
    Primary WINS Server N/A
    DHCP 192.168.1.1

    System Device Information
    Background Processes Information
    Process Name [System Process]
    Process Name System
    Process Name smss.exe
    Process Name csrss.exe
    Process Name winlogon.exe
    Process Name services.exe
    Process Name lsass.exe
    Process Name ati2evxx.exe
    Process Name svchost.exe
    Process Name svchost.exe
    Process Name svchost.exe
    Process Name svchost.exe
    Process Name svchost.exe
    Process Name spoolsv.exe
    Process Name aswUpdSv.exe
    Process Name ashServ.exe
    Process Name inetinfo.exe
    Process Name mdm.exe
    Process Name svchost.exe
    Process Name wdfmgr.exe
    Process Name imonNT.exe
    Process Name ashMaiSv.exe
    Process Name ati2evxx.exe
    Process Name ashWebSv.exe
    Process Name explorer.exe
    Process Name alg.exe
    Process Name ashDisp.exe
    Process Name imontray.exe
    Process Name CTHELPER.EXE
    Process Name iTunesHelper.exe
    Process Name qttask.exe
    Process Name CLI.exe
    Process Name HDD Thermometer.exe
    Process Name ctfmon.exe
    Process Name iPodService.exe
    Process Name CLI.exe
    Process Name ATITool.exe
    Process Name gcasDtServ.exe
    Process Name CLI.exe
    Process Name iexplore.exe
    Process Name Autorun.exe
    Process Name EasyInfo.exe
    Process Name wmiprvse.exe

    Media Device Information
    Mass Storage Devices
    Type Removable
    File System N/A
    Total Space 0 Bytes
    Free Space 0 Bytes
    Mass Storage Devices
    Type Fixed
    File System NTFS
    Total Space 74.5 GB
    Free Space 31.2 GB
    Mass Storage Devices
    Type CD / DVD Drive
    File System CDFS
    Total Space 672.0 MB
    Free Space 0 Bytes
    Mass Storage Devices
    Type CD / DVD Drive
    File System CDFS
    Total Space 4.2 GB
    Free Space 0 Bytes
    DirectX Information
    Version 9.0c
    Long Version 4.09.0000.0904
    Display Device (Primary Only)
    RADEON X800 PRO
    Device
    Description RADEON X800 PRO
    Manufacturer ATI Technologies Inc.
    GUID D7B71EE2-0909-11CF-B273-0220AFC2CD35

    Driver
    Version 6.14.10.6575
    Module ati2dvag.dll
    Date 9-15-2005

    Memory
    Local 256.0
    Local 291.3
    Non-Local 53.0
    Texture 291.3
    Sound Device (Primary Only)
    SB Live! Audio [B800]
    Device
    Description SB Live! Audio [B800]
    Manufacturer Creative Technology Ltd
    GUID BD6DD71A-3DEB-11D1-B171-00C04FC20005

    Driver
    Version 5.12.01.0252-1.31.0120
    Module ctaud2k.sys
    Date 7-19-2002

    Capabilities
    Max 3D Buffers 32
    Supports Mono Output True
    Supports Stereo Output True


    Any help would be appreciated, I'm pretty stumped without an error message.
    Tags: None
    • DELTA_Dorff
      #2
      Crash to desktop - where is the error?

      The game seems to run great, full graphics, but at least once every half an hour, the game locks, then goes to desktop. The in game sound skips about 8 times before the game shuts down. I've uninstalled and reinstalled drivers for the graphics card, sound card and xp updates. I try to make sure nothing is running during playing that doesn't need to be. Antivirus and firewall are off. I can't find an error anywhere, even the event viewer logs. Even the DXDIAG finds no problems whatsoever.

      My EasyInfo file....

      EasyInfo 2 © 2004 Electronic Arts Inc. All Rights Reserved.
      Welcome!

      Welcome to Electronic Arts System Information Utility, Easy
      Info. This tool can be used by yourself and our technical
      support representatives to help find a solution to any
      technical issues you may be experiencing with your game.
      Please make sure that your system meets minimum requirements
      and that you have the most updated drivers for both your video
      and sound devices.


      System Overview / Comparison
      Your SystemResultsGame Requirements
      Operating SystemMicrosoft Windows XP Professional
      Service Pack 2 (Build 2600)PassWindows XP
      System Memory1023.7Pass512.0
      Processor Speed3192.4Pass1700 Mhz (1.7 GHz)
      DirectX Version9.0cPass9.0c
      Display DeviceRADEON X800 PROUnknown Compatibility
      Display Memory256.0Pass128.0
      Display Driver6.14.10.6575Unknown Compatibility
      Sound DeviceSB Live! Audio [B800]Pass
      Sound Driver5.12.01.0252-1.31.0120Unknown Compatibility

      Operating System Information
      Microsoft Windows XP Professional Service Pack 2 (Build
      2600)
      Internet Explorer Information
      Version 6.00.2900.2180

      System Device Information
      Processor
      Intel Intel(R) Pentium(R) 4 CPU 3.20GHz 3192.4 Mhz
      Memory
      System Total 1023.7
      Virtual Total 2047.9
      Pagefile Total 2437.4

      Snapshot
      System Available 650.8
      Virtual Available 2002.0
      Pagefile Available 2107.3
      Monitor Information
      Monitor Name Plug and Play Monitor
      Refresh Rate 60 Hz
      Monitor Information
      Monitor Name Default Monitor
      Refresh Rate 0 Hz
      Network Card Information
      Name Intel(R) PRO/1000 CT Network Connection - Packet
      Scheduler Miniport
      IP Address 192.168.1.100
      Subnet Mask 255.255.255.0
      Gateway 192.168.1.1
      Primary WINS Server N/A
      DHCP 192.168.1.1

      System Device Information
      Background Processes Information
      Process Name [System Process]
      Process Name System
      Process Name smss.exe
      Process Name csrss.exe
      Process Name winlogon.exe
      Process Name services.exe
      Process Name lsass.exe
      Process Name ati2evxx.exe
      Process Name svchost.exe
      Process Name svchost.exe
      Process Name svchost.exe
      Process Name svchost.exe
      Process Name svchost.exe
      Process Name spoolsv.exe
      Process Name aswUpdSv.exe
      Process Name ashServ.exe
      Process Name inetinfo.exe
      Process Name mdm.exe
      Process Name svchost.exe
      Process Name wdfmgr.exe
      Process Name imonNT.exe
      Process Name ashMaiSv.exe
      Process Name ati2evxx.exe
      Process Name ashWebSv.exe
      Process Name explorer.exe
      Process Name alg.exe
      Process Name ashDisp.exe
      Process Name imontray.exe
      Process Name CTHELPER.EXE
      Process Name iTunesHelper.exe
      Process Name qttask.exe
      Process Name CLI.exe
      Process Name HDD Thermometer.exe
      Process Name ctfmon.exe
      Process Name iPodService.exe
      Process Name CLI.exe
      Process Name ATITool.exe
      Process Name gcasDtServ.exe
      Process Name CLI.exe
      Process Name iexplore.exe
      Process Name Autorun.exe
      Process Name EasyInfo.exe
      Process Name wmiprvse.exe

      Media Device Information
      Mass Storage Devices
      Type Removable
      File System N/A
      Total Space 0 Bytes
      Free Space 0 Bytes
      Mass Storage Devices
      Type Fixed
      File System NTFS
      Total Space 74.5 GB
      Free Space 31.2 GB
      Mass Storage Devices
      Type CD / DVD Drive
      File System CDFS
      Total Space 672.0 MB
      Free Space 0 Bytes
      Mass Storage Devices
      Type CD / DVD Drive
      File System CDFS
      Total Space 4.2 GB
      Free Space 0 Bytes
      DirectX Information
      Version 9.0c
      Long Version 4.09.0000.0904
      Display Device (Primary Only)
      RADEON X800 PRO
      Device
      Description RADEON X800 PRO
      Manufacturer ATI Technologies Inc.
      GUID D7B71EE2-0909-11CF-B273-0220AFC2CD35

      Driver
      Version 6.14.10.6575
      Module ati2dvag.dll
      Date 9-15-2005

      Memory
      Local 256.0
      Local 291.3
      Non-Local 53.0
      Texture 291.3
      Sound Device (Primary Only)
      SB Live! Audio [B800]
      Device
      Description SB Live! Audio [B800]
      Manufacturer Creative Technology Ltd
      GUID BD6DD71A-3DEB-11D1-B171-00C04FC20005

      Driver
      Version 5.12.01.0252-1.31.0120
      Module ctaud2k.sys
      Date 7-19-2002

      Capabilities
      Max 3D Buffers 32
      Supports Mono Output True
      Supports Stereo Output True


      Any help would be appreciated, I'm pretty stumped without an error message.

        Comment

        • ptegan
          Member
          • Jul 2006
          • 2666
          #3
          Re: Crash to desktop - where is the error?

          Is it possible that after 30 minutes of playing, the gfx card and/or CPU get overheated and the system reboots?

            Comment

            • joshuajames
              #4
              Re: Crash to desktop - where is the error?

              yea, my old system used to do that every once in a while, quite rare in fact. i played on mostly high settings with minimal problems, you'll laugh when you see my old system specs.

              p4 2.0
              512mb
              radeon 9800 pro 128mb
              all dell bought (never again will that happen)

                Comment

                • AFEDslayer
                  #5
                  Re: Crash to desktop - where is the error?

                  High setting with that???? not sure about that.

                    Comment

                    • bisley
                      #6
                      Re: Crash to desktop - where is the error?

                      Heat . Get more fans and do some cable management

                        Comment

                        • =ExM=Gunner
                          #7
                          Re: Crash to desktop - where is the error?

                          more than likely not heat i have been havin this problem every once in a while since the 1.03 patch.

                            Comment

                            • joshuajames
                              #8
                              Re: Crash to desktop - where is the error?

                              yes lol, i swear on my mother. hard to believe huh

                                Comment

                                • bisley
                                  #9
                                  Re: Crash to desktop - where is the error?

                                  Originally posted by =ExM=Gunner
                                  more than likely not heat i have been havin this problem every once in a while since the 1.03 patch.
                                  Dont disscount it , fans do fail ( bearings / dirt etc ) at least renew to eliminate the possible cause of your issue . All about trouble shooting.

                                    Comment

                                    • DELTA_Dorff
                                      #10
                                      Re: Crash to desktop - where is the error?

                                      Actually I have no problem with performance in this game. I run all graphics at high with everything on and no problems at all.

                                      As for heat being an issue, I recently updated my case to a Antec P180. All fans are running. Peak temperatures for my processor run about 57C according to Active Monitor and ThrottleWatch, and GPU temps never reach 60C during play.

                                        Comment

                                        • ptegan
                                          Member
                                          • Jul 2006
                                          • 2666
                                          #11
                                          Re: Crash to desktop - where is the error?

                                          DELTA_Dorff, could you try playing the game with medium sound/gfx settings. It'd be the fastest way to test if your card and/or RAM were under strain.

                                            Comment

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