I ordered my Bf2 server 32 player unranked threw them back in June. Things started great. The server was up and good to go. Then it went to the crapper. I had a variety of issues from server getting reinstalled magically, TS crashing habitually, FTP access never worked right. I got all these items fixed (except the FTP) and it was smooth sailings (still had some really crappy lag at times) till July 19th. AOWC pulled another 3-month payment from my pay pal account only one month into my 3-month server contract. 260$ straight out of my account. It was no big deal before as I gathered funds from the gaming community I was in and everyone pitched in. $260 bucks from my personel account from which it was pulled from this time though is a big FKing deal.
I read threw the agreement and found out that regardless of what type of contract you have with them they pull funds from your paypal or preferred payment setup unless you designate NOT to. OK so my bad I fked up but getting it back should be no big deal right. Man was I wrong. Since July 22nd I have sent 9 Emails and called over 18 times. Not once have I talked to an actual billing department person. The first couple times I called I was told they were at lunch. I called at 1pm, and 3pm the first day and then 9am and 11am the next days. Every FKing time they were at lunch. Boy do I wish I had that job. Every time I have called it is either, not here or they are busy.
Now the person (main operator) I do talk to tries to help me out. I give them my account name and info and they supposedly look it up. I have been told many times. Oh I see your refund right here awaiting approval or the billing department is working on your issue. Heck 10 days ago I was told that my refund is being transferred today and I should receive a email shortly. A couple times the billing department would email me back and ask "why are you canceling your service with us and why do you want a refund"
WHO cares ITs my damn money refund it back to me!
Well I just got off the phone with them again 15 minutes ago and again you guessed it billing department is busy. David (like the 4th time talking to this guy) puts me on hold and says let me check on something for you. He said he didn't know why it never went threw last week but it should be refunded tonight or no later then tomorrow morning. We shall see tomorrow if it happens. All I have to say is beware of this company.
Now I know what your saying did you ask for a supervisor. Yes I did and as you can tell looks like nothing got done about it. I wrote down names too and when I called I dropped dimes on them and said well "Bob" told me that he checked this out.
/rantoff
DO not use these people.
I read threw the agreement and found out that regardless of what type of contract you have with them they pull funds from your paypal or preferred payment setup unless you designate NOT to. OK so my bad I fked up but getting it back should be no big deal right. Man was I wrong. Since July 22nd I have sent 9 Emails and called over 18 times. Not once have I talked to an actual billing department person. The first couple times I called I was told they were at lunch. I called at 1pm, and 3pm the first day and then 9am and 11am the next days. Every FKing time they were at lunch. Boy do I wish I had that job. Every time I have called it is either, not here or they are busy.
Now the person (main operator) I do talk to tries to help me out. I give them my account name and info and they supposedly look it up. I have been told many times. Oh I see your refund right here awaiting approval or the billing department is working on your issue. Heck 10 days ago I was told that my refund is being transferred today and I should receive a email shortly. A couple times the billing department would email me back and ask "why are you canceling your service with us and why do you want a refund"
WHO cares ITs my damn money refund it back to me!
Well I just got off the phone with them again 15 minutes ago and again you guessed it billing department is busy. David (like the 4th time talking to this guy) puts me on hold and says let me check on something for you. He said he didn't know why it never went threw last week but it should be refunded tonight or no later then tomorrow morning. We shall see tomorrow if it happens. All I have to say is beware of this company.
Now I know what your saying did you ask for a supervisor. Yes I did and as you can tell looks like nothing got done about it. I wrote down names too and when I called I dropped dimes on them and said well "Bob" told me that he checked this out.
/rantoff
DO not use these people.
--->
Comment