Reset Account

[pistaccio]

LOL OWNED :)

[=98=]

Re: Reset Account

LOL OWNED :)

[signa]

Re: Reset Account

LOL OWNED :)

[finc.hairy]

Re: Reset Account

How do you know that his account got jacked and he's not earning his awards on his own?

[pistaccio]

Re: Reset Account

LOL OWNED :)

[kulamonster3]

Re: Reset Account

He has been on a Hacked BF2 Server.
Just the act of joining one of these servers causes your stats to be altered in the EA Database!!! You do not even need to stay in for an entire round. The longer you stay on these hacked server the more your stats get altered.....points, badges, medals, rank...all go through the roof in a matter of minutes.

EA does have the ability to reset any character that resides in the main EA Database, so I do not know why you are being told that they can not reset it. Besides seeing the stats altered that much should have been an automatic reset by EA like the 1000s of us that were reset at the end of March.

Try contacting EA Customer Support again, and explain the situation, they will work with you if you get the right rep!!!

Good Luck!

[finc.hairy]

Re: Reset Account

So you're actually spending your time to get an account reset? Dude - you should be a lobbyist for the players with hacked accounts. If you get the name of a useful EACS agent - tell us please!

I find this comical

[pistaccio]

Re: Reset Account

Well, It sure wasn't easy but I did it!!! Basically, do not waste your time with EA at all!
I reset with the help of IGN/Gamespy - strange but true!
Trouble is I have trouble remembering exactly how but I'll try!!
I got an e-mail back from EA saying:
Thank you for contacting us.

It is always distressing to hear that a player may have had their account illegally accessed and the account damaged. Unfortunately, there is very little we can do and very little assistance we can offer with Battlefield 2 soldier accounts. Battlefield 2 Soldier accounts are at their core “Free” IGN/Gamespy game accounts. These accounts are free for users and are used to track your stats and scores. However, because these accounts are controlled by IGN/Gamespy, Electronic Arts does not have direct access to them. As well, because these are basically free accounts that can be created by anyone, IGN/Gamespy provides no support for them outside of their automated password retrieval system.

Though we understand you’ve probably invested a lot of time into your account, we recommend creating a new Battlefield 2 account at this time. We understand this is not what you want to hear, but as I mentioned above, we have no access to change any Battlefield 2 account information. However, account security is very important to us, and making sure you take your account security seriously is a very important initiative here at Electronic Arts. It went on but that was the important bit.

I read this as they can't help so I should contact Gamespy!
I contacted Gamespy support and got this back:

Can you please copy and paste the email that EA sent to you stating we were to help them with their game stats thanks?

We need that email and contact information in order to follow up with them.

Yours sincerely,

So I sent them the unhelpful e-mail!!
Lo and behold I then receive this from EA a day later!!
Thank you for contacting EA Support.

We regret to inform you that your soldier stats were found to have been inappropriately altered through playing on a compromised server. In our attempt to maintain the integrity of the stats and leader board for Battlefield 2, we have had to reset the stats on your soldier. Although we are working to prevent these servers from affecting future soldier stats, we were unable to remove the 'bad' stats without clearing your stats entirely.

We understand that many soldiers were not aware that they were on a compromised server, so we want to work with you to restore some of your stats. If you are interested in restoring as much of your original stats as possible, please read and follow the steps below.

What we will do for you:

We can restore your Rank, Global Score, Commander Score, Team Score, and Combat score to what you had earned prior to March 22, 2008. All other statistics cannot be restored; however, you can re-select your unlocks to match the rank that is restored to your soldier.

What you must do to qualify:

Before we can restore your stats, you must first gain a Global Score of at least 100 by playing on ranked servers.

How to initiate the stat restore:

Once you have earned a Global Score of at least 100, please create an email by using the "contact us" button on our www.support.ea.com and let us know "you have gained at least 100 Global Score" and it has been at least 24 hours. Include your soldier name and/or PID so that we can verify the information and restore your statistics.

Note: The restore may take some time depending on how many valid users were playing on these compromised servers.

We appreciate your patience and understanding as Electronic Arts continues to protect the integrity of the game.



Thank you for your time,

EA Rep

Player Relations

Electronic Arts

So, don't lose faith, it can be done!! I'm about to send the e-mail to get the reset on my lads account and I'll let you know how it goes!!

Pistaccio

[finc.hairy]

Re: Reset Account

That's lovely. I wonder how your lad will feel......

[pistaccio]

Re: Reset Account

Well, he says he wants to earn the promotions himself so hopefully he is relieved that he got it sorted........

[finc.hairy]

Re: Reset Account

Well, he says he wants to earn the promotions himself so hopefully he is relieved that he got it sorted........

Ah okay, so he was as surprised as you were then.


I guess I read this all wrong.


I read that:

You felt your son had too many awards, naturally thought his account got hacked and made it your destiny out of the goodness of your heart to have him reset.

It pays to read things in full.