"Help - kids have downloaded lots of rubbish on home computer - this has slowed it down to nearly stop and i seem to have lost lots of my icons, unable to open files etc. Have tried rebooting to safe date with norton ghost, however computer is saying i have none. They've also managed to lose my microsoft word."
This is what I have suggested to her:
Sounds like you may have a virus or two.
Reboot your PC in safemode and run your Anti-Virus programs.
After that, download "CCleaner" and run this.
Do you have a Firewall?
You may also want to look at specialist websites for help, they will give you more detailed information to look for if this fails.
I'll see if I can find some webistes later on for you.
This is what I have suggested to her:
Sounds like you may have a virus or two.
Reboot your PC in safemode and run your Anti-Virus programs.
After that, download "CCleaner" and run this.
Do you have a Firewall?
You may also want to look at specialist websites for help, they will give you more detailed information to look for if this fails.
I'll see if I can find some webistes later on for you.
Comment