Does anyone else get broadband with them and have nothing but endless problems?
Q4 last year i was getting dreadful pings no matter what i did and after about 5 phone calls and various small fixes that only seemed to work on a temporary basis, they finally admitted their server in my area was at 100% load from 10 in the morning till 2 in the morning. They told me it would be fixed that weekend... but it wasnt so i called again and they told me the repairs had been postponed indefinately and i was like what the hell do you mean indefinately we are paying for internet and getting a quarter of the stated speed near enough all day!
I argued with various levels of manager and such until they agreed to give us a discount/refund (which tbh i dont think we ever got). I came back after christmas to find the internet had *improved* but still was having a LOT of connection problems until today it seems to have finally given up. I called them and said we are having problems getting broadband so he took all my account details.... told me my password was wrong and hung up on me
oook so i called them back a few hours later and they finally agreed to send out a technician to check out cable and modem.
Drives me insane honestly!
Q4 last year i was getting dreadful pings no matter what i did and after about 5 phone calls and various small fixes that only seemed to work on a temporary basis, they finally admitted their server in my area was at 100% load from 10 in the morning till 2 in the morning. They told me it would be fixed that weekend... but it wasnt so i called again and they told me the repairs had been postponed indefinately and i was like what the hell do you mean indefinately we are paying for internet and getting a quarter of the stated speed near enough all day!
I argued with various levels of manager and such until they agreed to give us a discount/refund (which tbh i dont think we ever got). I came back after christmas to find the internet had *improved* but still was having a LOT of connection problems until today it seems to have finally given up. I called them and said we are having problems getting broadband so he took all my account details.... told me my password was wrong and hung up on me
oook so i called them back a few hours later and they finally agreed to send out a technician to check out cable and modem.Drives me insane honestly!
![Cmac[XI]](data:image/svg+xml;base64,CgkJCTxzdmcgeG1sbnM9J2h0dHA6Ly93d3cudzMub3JnLzIwMDAvc3ZnJyB2aWV3Qm94PScwIDAgNTAgNTAnPgoJCQkJPHJlY3Qgd2lkdGg9JzEwMCUnIGhlaWdodD0nMTAwJScgZmlsbD0nIzkxYWVjNCcgLz4KCQkJCTx0ZXh0IHg9JzUwJScgeT0nNTAlJyBmaWxsPSd3aGl0ZScgZm9udC13ZWlnaHQ9J2JvbGQnIGZvbnQtZmFtaWx5PSdBcmlhbCcgZm9udC1zaXplPSczMDAlJyBkb21pbmFudC1iYXNlbGluZT0nY2VudHJhbCcgdGV4dC1hbmNob3I9J21pZGRsZSc+QzwvdGV4dD4KCQkJPC9zdmc+CgkJ "Cmac[XI]")
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