NCsoft is working to take care of the server problems they are having. Players are having to wait upwards of several hours during peak game-playing time to get onto the servers.
This is good new for anybody that is trying to get on and play. This seems to be a problem for a lot of company's upon launch of a game. Most recently BF1943 had this problem.
At NCsoft our commitment is to making the MMO player experience the best it can be. And while Aion has seen a very successful launch that has exceeded our expectations in many ways, we are aware of the longer than usual queue times that players have experienced on some of the servers. This is due to the initial rush of players that we’ve seen in the early days of the game’s launch in Europe and North America.
Since the opening of Head Start this past weekend, we’ve have been heavily focused on striking the delicate balance between managing busy servers with queue times versus overcompensating by adding new servers too quickly that are then underpopulated and don’t deliver a fun experience for players. We did indeed see an initial rush on the first days of Head Start which resulted in longer than desired queue times for some of our servers, and we are working around the clock to alleviate this. In fact, we are happy to confirm we have increased our server caps and are adding an additional server in both North America and Europe by this weekend, and we will continue to evaluate adding additional servers.
That said, we do have alternate servers where players are experiencing lower queue times. People can get a real-time update and select that choice on our website at: http://na.aiononline.com/livestatus/server/
We continue to monitor issues closely and strive to address player feedback quickly to ensure the best possible experience.
Since the opening of Head Start this past weekend, we’ve have been heavily focused on striking the delicate balance between managing busy servers with queue times versus overcompensating by adding new servers too quickly that are then underpopulated and don’t deliver a fun experience for players. We did indeed see an initial rush on the first days of Head Start which resulted in longer than desired queue times for some of our servers, and we are working around the clock to alleviate this. In fact, we are happy to confirm we have increased our server caps and are adding an additional server in both North America and Europe by this weekend, and we will continue to evaluate adding additional servers.
That said, we do have alternate servers where players are experiencing lower queue times. People can get a real-time update and select that choice on our website at: http://na.aiononline.com/livestatus/server/
We continue to monitor issues closely and strive to address player feedback quickly to ensure the best possible experience.
This is good new for anybody that is trying to get on and play. This seems to be a problem for a lot of company's upon launch of a game. Most recently BF1943 had this problem.