Microsoft Has No Clear Solution for Xbox One Disc Drive Issue
The PlayStation 4 had its fair share of hardware issues (perhaps largely attributed to disgruntled Foxxcon employees
) and now so does the Xbox One. The Xbox One seems to suffer mainly from a disc drive failure and unfortunately for those affected users, Microsoft has no clear solution.
We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.
There are many avenues available for customers to get in touch with us including:
- Talking to a live customer support person that can call you back if you don't want to wait
- Xbox.com for support pages and forums
- On Twitter with @XboxSupport
- There are also Help and diagnostics on the console by saying "Xbox Help"
Right now, the only option affected gamers have is to try contacting Xbox support.